Terms of Service

Thank you for choosing Sylly, the social coordination platform that helps you plan, coordinate, and remember meaningful moments with your people. These Terms of Service ("Terms") govern your use of our services and establish the relationship between you and Sylly.

By using Sylly, you're agreeing to these Terms, our Privacy Policy, and any additional terms that may apply to specific features. Please read them carefully—they contain important information about your rights and responsibilities.

By accessing, downloading, or using Sylly's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These Terms apply to all users of Sylly, including individuals, groups, and organizations that use our social coordination platform. If you're using Sylly on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Sylly is a social coordination platform that provides:

• AI-Powered Coordination: Intelligent assistance for planning group events and activities
• Calendar Integration: Seamless synchronization with your existing calendar services
• Memory Sharing: Tools to capture, organize, and share memories from your events
• Group Communication: Enhanced messaging and coordination features
• Event Planning: Comprehensive tools for organizing social activities
• Developer Tools: APIs and integrations for extending Sylly's capabilities

We provide these services "as is" and reserve the right to modify, update, or discontinue features at any time with reasonable notice to users. We continuously work to improve our services and may introduce new features or change existing ones.

To use certain features of Sylly, you must create an account. When you register, you agree to:

Account Information

• Provide accurate, current, and complete information during registration
• Keep your account information up to date
• Choose a username that doesn't infringe on others' rights or violate our community guidelines
• Not create multiple accounts for the same person

Account Security

• Maintain the security and confidentiality of your account credentials
• Use strong, unique passwords and enable two-factor authentication when available
• Notify us immediately of any unauthorized use of your account
• Take responsibility for all activities that occur under your account
• Not share your account credentials with others

Account Eligibility

• You must be at least 13 years old to create an account
• Users under 18 should have parental guidance when using social features
• You must comply with all applicable laws in your jurisdiction
• You cannot be prohibited from using our services under applicable law

You retain ownership of all content you create, upload, or share through Sylly, including messages, photos, videos, voice notes, and event information ("User Content").

License to Sylly

By using our service, you grant us a limited, non-exclusive license to:

• Process and analyze your content to provide our coordination services
• Store your content securely on our servers
• Display your content to other users as directed by you (e.g., in shared events)
• Use anonymized, aggregated data for service improvement and analytics
• Backup and restore your content for data protection purposes

Your Responsibilities

You are responsible for ensuring that your User Content:

• Does not violate any laws, regulations, or third-party rights
• Does not contain harmful, offensive, or inappropriate material
• Does not infringe on intellectual property rights
• Is accurate and not misleading
• Respects the privacy and consent of others featured in your content

Content Removal

You can delete your content at any time through your account settings. We may also remove content that violates these Terms or our community guidelines. When content is deleted, we will remove it from our active systems, though backup copies may persist for a limited time for data recovery purposes.

To maintain a positive environment for all users, you agree not to use Sylly to:

Prohibited Activities

• Violate any applicable laws, regulations, or third-party rights
• Harass, bully, threaten, or intimidate other users
• Share content that is hateful, discriminatory, or promotes violence
• Upload malicious software, viruses, or attempt to compromise system security
• Spam, send unsolicited messages, or engage in commercial activities without permission
• Impersonate others or create fake accounts
• Collect or harvest user information without consent
• Interfere with or disrupt the service, servers, or networks

Intellectual Property

• Respect copyright, trademark, and other intellectual property rights
• Only share content you have the right to share
• Not attempt to reverse engineer, copy, or replicate our software
• Not use our trademarks or branding without permission

Commercial Use

• Personal use of Sylly is encouraged and free
• Commercial use requires explicit written permission
• Selling access to Sylly or creating competing services is prohibited
• Using our platform for unauthorized advertising or marketing is not allowed

Your privacy is fundamental to our service. Our data practices are governed by our Privacy Policy, which explains in detail how we collect, use, protect, and respect your information.

Key privacy commitments:

• Your data stays yours: You retain ownership of all your content and data
• No advertising: We never use your data for targeted advertising
• Strong encryption: All data is encrypted in transit and at rest
• Minimal collection: We only collect data necessary for our services
• User control: You can access, modify, or delete your data at any time
• Transparency: We're clear about what data we collect and how we use it

By using Sylly, you consent to our data practices as described in our Privacy Policy. If you have questions about privacy, please contact us at support@sylly.me.

Sylly offers both free and premium features:

Free Services

• Basic social coordination features
• Limited AI assistance
• Standard calendar integration
• Basic memory sharing

Premium Subscriptions

• Advanced AI coordination features
• Unlimited memory storage
• Priority customer support
• Developer API access
• Advanced analytics and insights

Billing Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law or our refund policy
• You can cancel your subscription at any time from your account settings
• Cancellation takes effect at the end of your current billing period
• We may change pricing with 30 days notice to existing subscribers
• Failed payments may result in service suspension after reasonable notice

Refund Policy

• Annual subscriptions: 30-day money-back guarantee
• Monthly subscriptions: Prorated refunds for service issues
• Refunds processed within 5-10 business days
• Contact support@sylly.me for refund requests

Sylly integrates with various third-party services to enhance your experience. When you connect these services:

• You authorize us to access specific data from those services
• Those services' own terms and privacy policies apply
• We are not responsible for third-party service availability or functionality
• You can disconnect integrations at any time
• We may discontinue integrations with reasonable notice

Supported Integrations

• Calendar Services: Google Calendar, Apple Calendar, Outlook
• Communication: Various messaging and social platforms
• Location Services: Maps and venue information
• Payment Services: Secure payment processing
• Developer APIs: Custom integrations and extensions

Sylly's Rights

Sylly and its licensors own all rights, title, and interest in and to the service, including all intellectual property rights. This includes:

• Software, algorithms, and AI models
• User interface designs and user experience
• Trademarks, logos, and branding
• Documentation and content we create
• Aggregated and anonymized data insights

Your Rights

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to:

• Access and use Sylly for personal, non-commercial purposes
• Download our mobile applications on your devices
• Use our developer APIs according to our API terms

Restrictions

You may not:

• Copy, modify, or create derivative works of our service
• Reverse engineer, decompile, or disassemble our software
• Remove or modify any proprietary notices
• Use our intellectual property for competing services

Service Availability

We strive to provide reliable service, but we cannot guarantee 100% uptime. Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service dependencies
• Force majeure events beyond our control

Service Modifications

We may modify, update, or discontinue features with reasonable notice:

• New features and improvements are regularly added
• Deprecated features will have 30+ days notice when possible
• Critical security updates may be applied immediately
• We'll provide migration tools for significant changes

Service Disclaimers

Sylly is provided "as is" and "as available" without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service
• Accuracy or reliability of content or data
• Security against unauthorized access

Limitation of Liability

To the maximum extent permitted by law, Sylly and its affiliates, officers, employees, agents, and licensors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, data, or business opportunities
• Service interruptions or security breaches
• Third-party actions or content
• Costs of substitute services

Our total liability to you for any claims shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Indemnification

You agree to indemnify and hold harmless Sylly from any claims, damages, or expenses arising from your use of our service, violation of these Terms, or infringement of third-party rights.

Termination by You

• You may terminate your account at any time through account settings
• Cancellation takes effect immediately for free accounts
• Paid subscriptions continue until the end of the billing period
• You can request data export before termination

Termination by Sylly

We may suspend or terminate your account if you:

• Violate these Terms or our community guidelines
• Engage in fraudulent or illegal activities
• Compromise the security or integrity of our service
• Fail to pay subscription fees after reasonable notice

Effect of Termination

• Your access to Sylly will be immediately suspended
• Your data will be deleted according to our Privacy Policy
• Certain provisions of these Terms will survive termination
• No refunds for partial billing periods unless required by law

Informal Resolution

Before pursuing formal dispute resolution, please contact us at support@sylly.me to resolve the issue informally. We're committed to working with you to address any concerns.

Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any disputes will be resolved in the courts of Ontario, Canada.

Arbitration

For disputes that cannot be resolved informally, both parties agree to binding arbitration under the rules of the Arbitration and Mediation Institute of Ontario (AMIO). This does not apply to claims for injunctive relief or intellectual property disputes.

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of significant changes by:

• Posting the updated Terms on this page with a new "Last updated" date
• Sending email notifications for material changes
• Displaying prominent notices in our service
• Requesting your acceptance for significant changes

Your continued use of Sylly after changes become effective constitutes acceptance of the new Terms, unless additional consent is required. If you don't agree to updated Terms, you may terminate your account.

Entire Agreement

These Terms, together with our Privacy Policy and any additional terms for specific features, constitute the entire agreement between you and Sylly.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

Force Majeure

Neither party will be liable for any failure or delay in performance due to events beyond their reasonable control, including natural disasters, government actions, or network failures.

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

We're committed to providing excellent support and will respond to all inquiries within 48 hours during business days.