Privacy Policy

At Sylly, your privacy is fundamental to everything we do. We believe your personal data, social interactions, and memories belong to you—not to us. This Privacy Policy explains how we collect, use, protect, and respect your information when you use our social coordination platform.

Your data stays yours, always. We are committed to transparency, security, and giving you complete control over your information.

We collect information to provide better social coordination services to our users:

Account Information

• Name, email address, and authentication credentials
• Profile information and preferences
• Account settings and notification preferences

Social Coordination Data

• Group chat messages and conversations (when you use Sylly AI features)
• Calendar events, schedules, and availability information
• Event planning data, preferences, and coordination history
• Location data for venue suggestions (only when explicitly shared)
• Photos, videos, and voice notes you choose to attach to events

Usage and Technical Data

• How you interact with our service and features used
• Device information: browser type, operating system, IP address
• Performance metrics and error logs for service improvement
• Integration data from connected third-party services (with your permission)

Communication Data

• Messages sent through our support channels
• Feedback and survey responses
• Community forum posts and interactions

We use your information solely to provide and improve our social coordination services:

Core Service Delivery

• Coordinate group events and social activities
• Provide AI-powered scheduling and planning assistance
• Sync with your calendars and manage availability
• Suggest venues, activities, and optimal meeting times
• Create shared memory timelines and event archives

Communication and Notifications

• Send event reminders and coordination updates
• Notify you of group activity and plan changes
• Provide security alerts and important service updates
• Share relevant features and product improvements

Service Improvement

• Analyze usage patterns to optimize our platform
• Improve AI recommendations and coordination features
• Develop new social coordination tools and capabilities
• Ensure service security and prevent fraud

We never use your data for advertising. Your personal information, conversations, and social activities are never sold to third parties or used for targeted advertising.

We do not sell, trade, or rent your personal information. We may share information only in these specific circumstances:

With Your Explicit Consent

• When you explicitly authorize us to share specific information
• When you choose to share events, memories, or coordination data with friends
• When you connect third-party services to your Sylly account

Trusted Service Providers

• Cloud hosting and infrastructure providers (with strict data protection agreements)
• Analytics services for service improvement (using anonymized data only)
• Payment processors for subscription billing (minimal data sharing)
• Customer support tools (only for resolving your specific issues)

Legal Requirements

• When required by law, court order, or government request
• To protect the rights, property, or safety of our users
• To prevent fraud, abuse, or violations of our Terms of Service
• In connection with a merger, acquisition, or sale of assets (with user notification)

We implement comprehensive security measures to protect your information:

Encryption and Storage

• End-to-end encryption for all data transmission
• Encrypted storage of sensitive documents and personal information
• Advanced encryption for photos, videos, and voice notes
• Secure, geographically distributed data centers

Access Controls

• Multi-factor authentication for your account
• Strict access controls and authentication requirements for our team
• Regular security audits and vulnerability assessments
• Automated monitoring for suspicious activity

Data Minimization

• We collect only the data necessary for our services
• Regular deletion of unnecessary logs and temporary data
• Anonymization of analytics and usage data
• Secure deletion when you remove data from your account

You have comprehensive rights regarding your personal information:

Data Access and Portability

• Access: Request a complete copy of your personal information
• Portability: Export your data in common, machine-readable formats
• Transparency: Understand exactly what data we have about you

Data Control

• Correction: Update or correct any inaccurate personal information
• Deletion: Request complete deletion of your personal information
• Restriction: Limit how we process your data
• Objection: Object to certain types of data processing

Consent Management

• Withdrawal: Withdraw consent for data processing at any time
• Granular Control: Choose specific features and data sharing preferences
• Notification Settings: Control all communication preferences

To exercise any of these rights, contact us at support@sylly.me. We will respond within 30 days and provide clear instructions for any requested actions.

We retain your information only as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Active Account Data: Retained while your account is active
• Event Memories: Retained until you choose to delete them
• Coordination History: Retained for service improvement (anonymized after 2 years)
• Support Communications: Retained for 3 years for quality assurance
• Legal Compliance: Some data may be retained longer when required by law

When you delete your account, we will permanently delete your personal information within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention. You will receive confirmation when deletion is complete.

Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent levels of data protection
• Certification schemes and codes of conduct
• Regular audits of international data handling practices

Governing Law

These privacy practices are governed by the laws of Ontario, Canada, and applicable federal Canadian privacy legislation including PIPEDA (Personal Information Protection and Electronic Documents Act).

We use cookies and similar technologies to enhance your experience:

Essential Cookies

• Authentication and security
• Remember your preferences and settings
• Maintain your session and prevent fraud

Analytics Cookies

• Understand how you use our service (anonymized data only)
• Measure performance and identify areas for improvement
• Test new features and optimize user experience

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some functionality, but core features will remain available.

Our service is intended for users who are at least 13 years old. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take immediate steps to delete such information.

For users between 13 and 18, we recommend parental guidance when using social coordination features and sharing personal information.

Sylly integrates with various third-party services to enhance your social coordination experience:

• Calendar Services: Google Calendar, Apple Calendar, Outlook
• Communication Platforms: Messaging apps and social networks
• Location Services: Maps and venue information providers
• Payment Processors: For subscription billing and event payments

When you connect these services, their own privacy policies apply to data they collect. We recommend reviewing their privacy practices. You can disconnect any integration at any time from your account settings.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last updated" date
• Sending you an email notification to your registered email address
• Displaying a prominent notice in our service
• For significant changes, requesting your renewed consent

Your continued use of our service after changes become effective constitutes acceptance of the updated policy, unless additional consent is required.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns promptly and transparently. We will respond to all privacy-related inquiries within 30 days.